Copyright Statement
Contacting RUCKUS Customer Services and Support
Document Feedback
RUCKUS Product Documentation Resources
Online Training Resources
Document Conventions
Command Syntax Conventions
About This Guide
Document Overview
What's New in This Document
Getting Started
Supported Software and Hardware
Executive Summary
Differences between the Cloud Licensing Models
Ordering and Activating MSP Licenses
MSP Service Expiration and Entitlement Ending Scenarios
Navigating the RUCKUS Cloud MSP Portal
Viewing MSP Customers
Viewing VAR Customers
Viewing Device Inventory
Viewing My Account Details
Viewing MSP License: Wi-Fi
Viewing MSP License: Switch
Setting Up a Customer's Portal
Editing an MSP Customer's Portal
Adding an MSP End Customer
Editing an MSP End Customer
Deactivating an MSP End Customer
Reactivating an MSP End Customer
Deleting an MSP EC Customer
Managing Administrators
Adding an Administrator
Resending Customer Invitation Email
Adding an Integrator or Installer Account
Editing an Integrator or Installer Account
Logging in to RUCKUS Cloud as an Integrator or Installer
Viewing Integrator and Installer Accounts
Managing MSP Administrators
Viewing Licenses Assignment History
Generating MSP License Usage Report
Steps to On-board End Customers
Additional Control over End Customers
Logging Off the Ruckus Cloud LTE Portal
Working with Venues
Venues Overview
Adding a Venue
Viewing Existing Venues
Accessing the Mesh Topology from a Venue
Viewing Venue Information
Viewing Clients Connected to a Venue
Viewing APs and AP Groups Assigned to a Venue
Viewing Switches Assigned to a Venue
Working with Floor Plans
Importing a Floor Plan
Placing a Networking Device to a Floor Plan
Deleting a Floor Plan
Viewing Networks Configured for a Venue
Viewing Configuration Profile Configured for a Venue
Viewing Events That Have Occurred in a Venue
External Antenna Settings
Configuring Syslog Server for a Switch Venue
Viewing Routed Interfaces
Adding DHCP Service Profile
Managing DHCP Service
Viewing Ports
Wi-Fi Settings
Wi-Fi Settings
Radio and Airtime Management
Security Settings
Services Settings
Advanced Settings
Switch Settings
Firewall Settings
Editing a Venue
Deleting a Venue
Managing Network Devices: APs
AP Overview
Adding an AP
AP Statuses
Adding APs in Bulk
Viewing All APs
Accessing the Mesh Topology
Viewing AP Details
Viewing AP Properties
Viewing Wi-Fi Clients Associated with an AP
Viewing Networks Configured on an AP
Viewing Events That Have Occurred on the AP
Customizing the Radio Settings of an AP
Customizing the AP LAN Port Settings of an AP
Configuring Bonjour Services (Wi-Fi Only)
Creating or Editing a Bonjour Service
Enabling or Disabling a Bonjour Service
Viewing Existing Bonjour Services
Deleting a Bonjour Service
Deleting an AP from Ruckus Cloud
Rebooting an AP
Resetting an AP to Factory Defaults
Testing the AP Connectivity
Downloading the AP Logs
Viewing Events That Have Occurred on the AP
AP Group Overview
Viewing All AP Groups
Viewing AP Group Details
Viewing APs That Are Members of the AP Group
Viewing Networks Associated with an AP Group
Adding an AP Group
Editing an AP Group
Deleting an AP Group from the RUCKUS Cloud
Ruckus Cloud AP Cloud Discovery
Network Requirements
Cloud Discovery
LED Status During Cloud Discovery
Access Point Operations in Ruckus Cloud Wi-Fi
Managing Network Devices: Switches
Adding a Switch
Adding Switches in Bulk
Adding a Stack
Editing a Switch
Adding a Rule
Editing a Stack
Viewing More Details
Viewing Switches
Viewing the Switch Panel
Viewing Switch Clients
Viewing Switch Client Details
Viewing Routed Interfaces
Viewing Ports
Viewing VLANs
Viewing ACLs
Editing a Port
Viewing Switch Status
Viewing Switch Events
Configuration Management
Backing up Configuration
Viewing Configuration
Comparing Configurations
Configuration History
Testing Connectivity of a Switch
Viewing Routing Table of a Switch
Rebooting a Switch
Starting CLI Session
Deleting a Switch
Switch Configuration
Adding a Switch Configuration Profile
Adding or Editing VLANs
Adding or Editing a Switch Model
Adding an ACL
Adding a Standard Rule
Adding an Extended Rule
Editing a Switch Configuration Profile
Editing Trusted Ports
Deleting a Switch Configuration Profile
Adding a CLI Template
Editing a Port
Customizing a Port
Adding VLAN Interfaces (VEs)
Editing a VE Port
Adding, Editing, or Deleting a LAG
Managing a LAG
Adding DHCP Service Profile
Editing a DHCP Service Profile
Understanding Wi-Fi Calling
Creating a Wi-Fi Calling Profile
Configuring Wi-Fi Calling in a Wi-Fi Network
Access Policies
Adding VLAN Pool
Adding Rogue AP Classification Profile
Adding Cloudpath Server
Managing Wi-Fi Networks
Supported Network Types
Creating Networks Overview
Creating a Network That Uses a Pre-Shared Key
Creating a Network That Uses a Dynamic Pre-Shared Key
Creating a Network That Uses an Enterprise AAA Server
Creating a Network That Uses a Captive Portal with Click-Through
Creating a Network That Uses a Captive Portal with Self Sign In
Allowing Sign-In Using Google
Allowing Sign-In Using Facebook
Allowing Sign-In Using LinkedIn
Allowing Sign-In Using Twitter
Creating a Network That Uses a Captive Portal with Host Approval
Creating a Network That Uses Cloudpath Captive Portal
Creating a Network That Uses a Captive Portal with a Guest Pass
Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)
Creating an Open Network (No Authentication)
Configuring Advanced Network Settings
Viewing Existing Networks
Viewing Network Details
Viewing APs That Are Advertising a Network
Viewing Venues That Are Advertising a Network
Viewing Events That Have Occurred on a Network
Editing a Network
Deleting a Network
Ruckus Cloud RADIUS Configuration
Managing Clients and Guests Users
Managing Clients
Viewing Associated Clients
Filtering Associated Clients
Viewing Client Details
Disconnecting a Client
Exporting Client Details
Managing Guests
Viewing Guest Passes
Creating a Guest Pass
Importing Guest Accounts in Bulk
Viewing Guest User Details
Generating a New Guest User Password
Downloading Private Guest Information
Disabling a Guest User
Deleting a Guest User
Managing DPSK User Details
Adding a Passphrase for a DPSK User
Importing DSPK Passphrases From a CSV file
Exporting DPSK User Credentials
WLAN-Specific Guest Management
Managing Guest Users
Monitoring Events
Events Monitoring Overview
Understanding Events
Event Severity Levels
Event Types
Event List
Viewing Events
RUCKUS Analytics Overview
RUCKUS Analytics Introduction
Logging In to RUCKUS Analytics
Navigating the RUCKUS Analytics User Interface
Header Panel
Search Field
Using the Navigation Bar
RUCKUS Analytics Dashboard
Dashboard Overview
Analytics Page
Health Page
Client Troubleshooting Page
Network Health
Testing Client Services
Network Health Test Report
Testing Video Call Quality
Video Call Test Report
Using the Overview Dashboard: Content Panel
Wireless Report
Wired Report
Inventory - APs Report
Inventory - Switches Report
WLANs Report Dashboard
WLAN Report
Clients Report
Client Health Dashboard
Client Health Report
Applications Report
Airtime Utilization Report Dashboard
Airtime Utilization Report
AP Details Report Dashboard
AP Details Report
Client Details Report Dashboard
Client Details Report
Switch Details Report Dashboard
Switch Details Report
Comparison Reports Dashboard
Compare Filters
Data Explorer
Data Explorer and Data Cubes
Data Cube Filters
Creating a Data Explorer Dashboard
Actions You Can Perform on an Existing Dashboard
Performing Administrative Tasks
Performing Administrative Tasks
Viewing Your Account Details
Viewing Administrators
Understanding Administrator Roles
Adding an Administrator
Editing or Deleting an Administrator
Inviting a Ruckus Partner to Manage Your Account
Configuring Notification Settings
Adding an Email Address for System Notifications
Adding an SMS Address
Using the Support Options on the Web Interface
Viewing Your License Information
Viewing Switch License Information
Version Management
Creating Webhooks
Subscription Life Cycle
Ruckus Cloud Subscriptions
Troubleshooting Basic Issues
Login Issues: Networking Devices
Troubleshooting Switch Connectivity
AP Not Advertising SSID
AP LED Behavior
Firewall Ports to Open for RUCKUS Cloud
Completing the Setup
Verifying Wireless Clients Can Connect to the Internet
Associating a Windows 10 Client with an AP
Associating a Mac OS X Client with an AP
Deployment Best Practices
Best Practices
Security from Ground to Cloud
Security from Ground to Cloud
Ruckus Cloud Mobile App
Using Ruckus Cloud Mobile App