Accessing the Resident Portal

On the Resident Portal, you can view and reset the Unit Wi-Fi paraphrase, Guest Wi-Fi passphrase, and Identity Wi-Fi passphrase for individual Identity Devices, as well as remove a connected device.

You can access a resident portal only for a venue that has Property Management enabled and configured to use a resident portal. The Resident Portal field must not be set to No Resident Portal.
Complete the following steps to access the Resident Portal to manage unit and unit guest Wi-Fi passwords, as well as identity devices.
  1. On the navigation bar, select Venues.
    The Venues page is displayed.
  2. Select the Venue Name.
    The Overview tab of the venue page is displayed.
  3. Select the Property Units tab and click the name of the property unit.
    The property unit page is displayed.
  4. Click View Portal.
    The resident portal opens in a new tab in your browser.
  5. Click Access Your Portal.
    The resident portal home page is displayed. Refer to Viewing Resident Portal Web Page for more information.
    Resident Portal Page
  6. In the Unit Wi-Fi section, click the icon to show or hide the Wi-Fi passphrase. Click the icon to reset the Wi-Fi passphrase. Note that the length of the newly generated Wi-Fi passphrase is set by the Administrator in the DPSK pool. You may also view the list of devices that have accessed the Unit Wi-Fi network.
  7. In the Unit Guest Wi-Fi section, click the icon to show or hide the guest Wi-Fi passphrase. Click the icon to reset the guest Wi-Fi passphrase. Note that the length of the newly generated guest Wi-Fi passphrase is set by the Administrator in the DPSK pool.
  8. (Optional) In the Identity Devices section, select an identity from the drop-down. Click the icon to show or hide the Identity Wi-Fi passphrase. Click the icon to reset the Identity Wi-Fi passphrase. You may also view the list of devices associated with the selected identity that have accessed the network.