The Property Management feature streamlines network administration for multi-dwelling units (MDUs), hospitality environments, and other property-centric deployments, allowing you to manage network access and services at the unit or tenant level. It integrates with identity groups, resident portals, and communication workflows to support both resident and guest access.

1. On the navigation bar, select Venues.
   The Venues page is displayed.
2. Select the checkbox next to the venue name in the Venue column and click Edit.
   Alternatively, click the Venue name, then click Configure.
3. Select the Property Management tab.
4. Toggle the Enable Property Management switch on to enable Property Management. Switching Property Management off deletes the related configuration and may cause clients to lose network services.
   Toggling the Enable Property Management switch on displays Property Management configuration fields.
5. Select the Identity Group from the list in the Identity Group field.
   Note: The Identity Group cannot be changed once Property Management has been enabled.

   Note: Configure DPSK Service before selecting the Identity Group.
6. Toggle the Enable Guest DPSK for Units switch on if you want the units to have a Guest DPSK assigned to them.
7. Select one of the following options from the Resident Portal field:
   • No Resident Portal: Select this option if you do not want to use the residence portal provided by RUCKUS One.
   • Use RUCKUS Portal: Select this option if you want to develop your own custom portal using REST APIs. After you select this option, the Resident Portal profile field is displayed. In the Resident Portal profile field, select an existing Resident Portal profile from the list, or click Add Resident Portal to create a new Resident Portal profile. Refer to Creating a Resident Portal.
   • Use Your Own Portal: Select this option if you want to use a portal. This option allows external systems to integrate seamlessly with RUCKUS One Property Management services through APIs. This feature is designed for tenants who prefer to utilize their existing portal infrastructure rather than adopting the provided portal solution. Refer to the Resident Portal Login API documentation (https://docs.ruckus.cloud/api/consolidatedApi.html#tag/Resident-Portal-Login-API) and the Resident Portal Unit API documentation (https://docs.ruckus.cloud/api/consolidatedApi.html#tag/Resident-Portal-Unit-API)
8. (Optional) Select the notification delivery mode in the Communication Templates section.
   1. Toggle the Enable Email Notification switch on to enable email communication.
   2. Toggle the Enable SMS Notification switch on to enable SMS communication.
   3. Toggle the Notify on unit suspension switch on to enable suspension notifications.
      By default, notifications are sent for events such as unit assigned, guest passphrase reset, port assignment, and access reset. When Notify on unit suspension is enabled, notifications are sent for unit suspension, unit reactivation, unit user suspension, and unit user reactivation.
   4. Click Preview to preview the communication templates.
      A dialog box is displayed with the communication template wording (which cannot be changed); click Email or SMS to preview the wording and layout for each communication method.
      The following are the available communication templates:

      • Unit Assigned: Notifies users when a unit is assigned to them. If you have configured a resident portal, select the Default Template; if not, select the Default Template - No Portal URL.
      • Guest Passphrase Reset: Notifies the unit owners when their guest passphrase has been changed. By default, the Default Template is selected.
      • Port Assignment: Notifies the unit owner when a network port is assigned to them. By default, the Default Template is selected.
      • Access Reset: Notifies the unit owners when the access URL to their Resident Portal is changed. By default, the Default Template is selected.
      • Unit Suspended: Notifies the unit owner when a unit is suspended. By default, the Default Template is selected. This template appears when you enable Notify on unit suspension.
      • Unit Reactivated: Notifies the unit owner when a unit is reactivated. By default, the Default Template is selected. This template appears when you enable Notify on unit suspension.
      • Unit User Suspended: Notifies the unit user when the user is suspended. By default, the Default Template is selected. This template appears when you enable Notify on unit suspension.
      • Unit User Reactivated: Notifies the unit user when the user is reactivated. By default, the Default Template is selected. This template appears when you enable Notify on unit suspension.
9. Click Save.
   The Overview tab of the Venue Details page is displayed and you will notice the Property Units tab on the Venue Details page. The tab appears only if Property Management is enabled.

   Note: Property units can be added or imported from a file using the Property Units tab. Refer to Adding and Managing Property Units for more information.
10. (Optional) You can edit the Property Management configuration by selecting Venues from the navigation bar, selecting the venue name and clicking Edit or Configure, selecting the Property Management tab, editing the required fields, and clicking Save to apply the changes.
    Note:

    • The Identity Group field cannot be edited after Property Management is enabled.

    • You can edit other Property Management configuration fields only until you add the first Property Unit. To edit these settings later, delete all Property Units from the venue.

11. (Optional) You can disable Property Management by selecting Venues from the navigation bar, selecting the venue name and clicking Edit or Configure, selecting the Property Management tab, and toggling off Enable Property Management.
    Note:

    • Disabling Property Management deletes all Property Units in the venue and cannot be reversed.
    • Disabling Property Management may cause clients to lose network services.