Adding a Guest Portal Service

You can add guest portal to provide Wi-Fi services.

Complete the following steps to add a guest portal.
  1. From the navigation bar, select Network Control > Service Catalog. Alternatively, You can click on Network Control > My Services > Add Service.
    The Service Catalog page is displayed.
  2. Find the Portal tile and click Add.
  3. In the Add Portal page, select Guest Portal under Portal Service Type and complete the following settings:
    Adding Portal
    • Service Name: Enter the name of the Guest portal service.
    • View as: Select the device icon (desktop, tablet, or mobile) and select the captive portal network type from the drop-down list. For Active Directory or LDAP server network type, you are required to enter a username and password to access the Guest portal. Click the icon to get information about the selected network type.
    • Language: Select your preferred Guest portal language from the drop-down list.
    • Components: Click Components to control which elements appear in the guest portal.

      The Manage Components panel displays a list of portal elements with toggle switches. Enable or disable each component to customize the portal layout and content.

      You can configure the following components:

      • Logo – Displays the organization logo at the top of the portal.
      • Welcome text – Displays a short welcome message to users (recommended under 100 characters).
      • Photo – Displays an image in the main portal area.
      • Secondary text – Displays additional descriptive text below the image (recommended under 280 characters).
      • Terms & conditions – Displays terms that users must review or accept. It allows you to configure how end users view and access terms before they proceed.

        You can choose one of the following methods:

        • Create custom message for Terms and Conditions – Enter and display custom terms directly within the portal. Use this option when you want to provide inline policy content to users. Select the text you want to convert into a link. Click Manage Link, enter a complete URL (http or https), and click Save. Ensure all referenced URLs are added to the walled garden so users can access them before internet access is available. When Terms and Conditions are enabled, the portal displays an I accept the Terms and Conditions checkbox. You must select this checkbox before the Connect to Wi‑Fi button becomes active.
        • Link to URL – Provide a direct link to the external Terms and Conditions page. Enter the complete URL (http or https) and ensure it is added to the walled garden so users can access it before internet connectivity is available.
      • Marketing Comm – Enables a marketing communication option for users.

        You can select which fields to display on the portal:

        • User name – Collects the user’s login or identifier.
        • Full name – Collects the user’s complete name.
        • Email – Collects the user’s email address.
        • Phone number – Collects the user’s contact number.

        Enable a field to include it in the form, and mark each field as optional or required. Required fields are validated on submission; the Email and Phone number fields are also format-checked.

        You can choose one of the following methods:

        • Select Create custom message for marketing communication to display the marketing message directly within the portal. This option enables a text editor where you can enter the message and use Manage Link to insert hyperlinks into the content. The message appears inline.

        • Select Link to URL to provide the marketing communication through an external web page instead of inline content. Enter a full URL (starting with http or https) in the URL field. In this mode, the message editor is disabled, and you can access the content through the configured link. The specified URL must be accessible before internet access is granted.
      • Branding Logo: The logo uploaded here is used in related notifications. In some cases, RUCKUS One applies the custom logo configured in the associated Portal Service Profile.
      • Your Logo: Add your logo.
      • Background Settings: Select background color and image.
      • Provided by label – Displays the service provider information on the guest portal. When enabled, the portal shows a Provided by label, typically followed by the name of the organization, service provider, or partner delivering the Wi‑Fi service.
      • WiFi4EU Snippet – Displays the WiFi4EU label, if applicable. Copy this value from your WiFi4EU installation report and paste it into the field.

      Select the icon next to a component (where available) to configure its content or behavior.

  4. (Optional) Click Preview to preview the Guest portal design and choose the dimensions of the preview screen by selecting
  5. (Optional) Click Reset to reset all the settings.
  6. After designing the guest portal, click Add.