From the Clients page, you can troubleshoot the wireless clients.

1. From the navigation bar, click Clients to expand the menu.
2. Under Wireless, click Wireless Clients List.
3. Click a client name to go to the Overview page.
4. Click the Troubleshooting tab to view the following components.
   • Connection Events
   • Roaming
   • Connection Quality
   • Network Incidents

   You can further filter the above components using the following fields.

   • All categories (Connection, Performance, Infrastructure)
   • All Types (Client associated, Client roamed, Client disconnected, Connection failure, Incident)
   • All Radios (2.4 GHz, 5 GHz, 6 GHz)
5. Under History, you can view the client history details like date and time of association, client type, AP details, MAC address, and radio type.

   

RUCKUS One supports the dynamic predictive packet capture (PCAP) feature on the APs that runs the firmware version 6.2.3.103.235 or higher. For every client failture such as authentication failure, DHCP failure, a PCAP is generated. By default, this feature is enabled.

Complete the following steps to view the dynamic PCAP for a wireless client.

6. Under Wireless, click Wireless Clients List.
7. Click a client name to go to the Overview page.
8. Select the Troubleshooting tab.
9. Under History, select an event to view details.

   

10. (Optional) Click Download .pcap to download the PCAP file.