Notifications are sent for these main issues:

• AP disconnection (Alarm issued)—After a period of 15 minutes has elapsed since an access point (AP) is disconnected from RUCKUS One, a notification is sent to the administrator. The information in the notification includes the time at which the AP was disconnected, name of the venue, AP name, MAC address, and serial number.
• AP reconnection (Alarm cleared)—After the AP is reconnected to RUCKUS One, a notification is sent to the administrator. The information in the notification includes the time at which the AP was disconnected, name of the venue, the AP name, MAC address, and serial number.
• License expiration—Notifications are sent when a license is about to expire starting from 30 days prior to expiration, and on a weekly basis until expiration. After a RUCKUS One subscription expires, any affected APs are disconnected from RUCKUS One and a notification is sent with a reminder to renew the subscriptions.
• New firmware available—Notifications are sent when a new firmware version is released. The information in the notification includes what's new in the release, supported hardware, the link to manage firmware update, and support information.
• Scheduled update RUCKUS One—Notifications are sent when a schedule for a RUCKUS One release is announced. The information in the notification includes the new features in the release, account name(s), region name, update schedule (date and time), and impact.
• Scheduled update Firmware—Notifications are sent when a firmware update schedule for your network devices is detected. The information in the notification includes name of the account, region name, date and time of the update schedule, name of the venue, address, time zone, impacted devices, link to manage firmware update, impact, and support information.
• Firmware update complete—Notifications are sent when a firmware update is complete. The information in the notification includes, for AP firmware: account name, region name, name of the venue, address, impacted APs, and update status; for switch firmware: count name, region name, name of the venue, number of switches, serial numbers, target firmware, and update status.
• Alarms for disconnect—Notifications are sent when a networking device is disconnected from RUCKUS One. The information in the notification includes the time at which the AP was disconnected, alarm description, name of the venue, AP name, serial number, and MAC address.
• License expired but devices not deleted—Notifications are sent when the license for a networking device has expired but the device was not deleted from RUCKUS One. The information in the notification includes when the device is going to be deleted automatically, and the link to log in to RUCKUS One.
• AP restored—Notifications are sent when an AP is restored after reallocation of subscription. The information in the notification includes the AP name, serial number, name of the venue, tags, and the link to log in to RUCKUS One.
• Subscription utilization—Notifications are sent when an assignment of subscription occurs. The information in the notification includes account name (for MSPs) and the number of subscriptions assigned.
• Host approval network—Notifications are sent when a guest asks for permission to connect to your Wi-Fi network. The information in the notification includes name of the guest, message from the guest, and options for approval (ranging from 1 hour to 30 days).
• Scheduled reports—Notifications are sent when a scheduled event report for a specific time range is available for download. The information in the event report includes the run time (customized date range) and time zone.
• Incidents—Notifications are sent when a P1, P2, P3, or P4 incident is detected by RUCKUS One. The information in the notification includes description of the incident and the summary of the incident such as, name of the client, impact, event path, and the event start time.
• MSP invitation—Notifications are sent when an invitation is sent to a user to manage a Cloud-based network using RUCKUS One. The information in the notification includes usage terms and condition, account details such as the account name, number of licenses, service expiry date, login email and password, link to log in to RUCKUS One, and the links to download the RUCKUS One mobile app on Android or iOS devices.
• Recommendations—Notifications are sent when an AI recommendation is generated. RUCKUS One constantly monitors your network and recommends physical changes to your network environment, and configuration changes to the networking software required to achieve optimum performance. The information in the notification includes a link that can be followed to view the recommendation.
• MSP-EC Host approval network—Notifications are sent to a Managed Service Provider (MSP) end customer (EC) when a guest asks for permission to connect to the Wi-Fi network hosted by the MSP EC. The information in the notification includes name of the guest, message from the guest, and options for approval (range is from 1 hour to 30 days).
• MSP-subscription expiration—Notifications are sent when your MSP subscription expires. The notification includes whether the subscription limit has exceeded, the link to renew subscriptions, and the link to the RUCKUS one web interface.
• Edge OTP message—Notifications are sent when a one-time password (OTP) verification code is generated for the SmartEdge onboarding.