The RUCKUS One account allows you to add users to facilitate the delegation of specific types of management tasks.

1. On the navigation bar, select Administration > Account Management > Users & Privileges.
2. Select the Users sub-tab.
   The following information is displayed:
   • Name: Displays the name of the user.
   • Email: Displays the email address of the user.
   • Authentication Type: Displays the authentication type (SSO with 3rd Party or RUCKUS) configured for the user to log in to RUCKUS One. This must be enabled or activated in RUCKUS One.
   • Privilege Group: Displays the privilege group with which the user is associated. Privilege groups can be system-defined or custom-defined.
   You can use the Search option to display only the table entries matching the specified user Name or Email; enter a minimum of two characters. You can also use the Authentication Type and Privilege Group filters to display only entries matching your selections. You can sort the list of users by attribute; simply click on the desired column header to reorder the list.
3. Click Add User to add a new user.
   The Add New User sidebar is displayed.

   

   Complete the following steps to add a user:
   1. Select the Authentication Type. The options are SSO with 3rd Party or RUCKUS Identity Management.
      Note:

      • To use the RUCKUS Identity Management authentication type, a new administrator must be activated on the RUCKUS One account.
      • To use the SSO with 3rd Party option, you must first enable the Enable SSO with 3rd Party provider option on the Administration > Account Management > Settings tab. Refer to Configuring SAML SSO with Azure AD for complete instructions.
   2. Enter a valid Email address.
      Make sure the email address is already registered with RUCKUS One.

      Note:

      • You can associate a single email address with multiple tenants across different brands or MSPs. This allows you, as an MSP administrator, to manage them all.
      • You can use the "+" (plus) notation in email addresses (for example, user+admin1@domain.com) to create unique variations for organizational purposes, allowing you to better manage and filter RUCKUS One administrative accounts while still delivering emails to the primary email system (for example, user@domain.com).
   3. (Optional) Enter the user's First Name.
   4. (Optional) Enter the user's Last Name.
      Note: The system uses the first and last name saved in your RUCKUS One admin profile. If those fields are empty, it will use the name stored in Identity Management.
   5. Select the Privilege Group from the drop-down list.
      Note: Assigning a privilege group. Refer to Understanding Administrator Roles and Privileges and Adding and Managing a Custom Privilege Group for information to help you select an existing privilege group or configure a new one (if necessary).

      Note: You must map each user to a system-defined or custom privilege group. Prime Admin is available only for MSP customers.
      When the Privilege Group is Administrator, Prime Admin, or Read Only, the Managed Customers field is displayed.
   6. Select the radio button alongside None, All Customers, or Specific Customers in the Managed Customers field.
   7. Click Add User.
      The newly added user appears in the Users list, and the Members count in the Privilege Groups sub-tab updates for the assigned group.
4. (Optional) Select the checkbox alongside the user name to display and access the following options:
   • Edit
   • Delete
5. (Optional) Click Edit.
   The Edit User sidebar is displayed. Modify the following fields, as necessary, and click Apply.

   • First Name
   • Last Name
   • Privilege Group
6. (Optional) Click Delete.
   A confirmation dialog is displayed. Review and click Delete User.

   A message confirming successful deletion is displayed.

   Note: You cannot edit nor delete yourself.