You can use the RUCKUS DSE (Digital System Engineer) Venue Troubleshooting Sub-agent to troubleshoot venue-related issues through the DSE chat interface.

1. On the RUCKUS One web interface, click the Ask DSE button in the UI header.

   The RUCKUS DSE assistant opens in a sidebar on the right side of the page. You can click the icon to display the assistant in a floating pop-up window.

   

2. Enter a venue troubleshooting request.

   Examples:

   • Troubleshoot the venue venue-name.
   • Why is venue health dropping?
   • Status of my venue venue-name.

   Note: By default, Venue Troubleshooting analyzes the previous 24 hours. To analyze a different period, include a time range in the request.
3. Click Let DSE decide or select a venue if DSE displays multiple matching venues.
   Note: Review the message if DSE indicates that the selected venue is not ready for troubleshooting. Resolve the issue before retrying the request.
   The venue is analyzed, and a troubleshooting report is generated.
4. Review the troubleshooting report.

   The report can contain the following sections:

   • What's happening: Summarizes the venue status during the analysis window.
   • Findings: Lists observations related to incidents, clients, access points, switches, alarms, events, and other detected issues.
   • KPI breakdown: Displays KPI status information, including Healthy, Critical, and No Data categories.
   • What to do next: Recommends additional investigation or troubleshooting actions.

   If DSE does not identify any issues during the analysis window, the report indicates that no issues were detected.

   

5. Select a follow-up troubleshooting option if displayed.
   Note: If no follow-up troubleshooting options are displayed, review the recommendations in the What to do next section and perform the suggested actions.
   • To end the troubleshooting workflow without additional analysis, click No further action.
   • To continue troubleshooting, select the displayed troubleshooting option.

     

6. Review the drilldown troubleshooting report if you selected the displayed troubleshooting option.
   The drilldown report provides detailed analysis of the selected device.
7. Complete the recommended troubleshooting actions or select another troubleshooting option if available.
   The troubleshooting report remains available for review.