Upgrading Switch Firmware at the Venue Level

The RUCKUS One web interface supports RUCKUS ICX switch firmware updates at the venue level.

Management of switch firmware updates requires the RUCKUS ICX switch(es) to be onboarded to RUCKUS One and associated with a venue.

Successful update of switch firmware, whether scheduled or through Update Now, requires the RUCKUS ICX switch to be onboarded to RUCKUS One, associated with a venue, in the Operational state, and running a different firmware version than the selected firmware version. At the venue level, the user cannot select the current firmware version; therefore, if a switch has been running the selected version, then when the upgrade starts, RUCKUS One will skip it automatically.

The Update Now option appears only if there is new switch firmware available. The Skip Update option appears only if there is a scheduled update pending (you will see a date and timeslot in the Next Update Schedule column).

Perform only the steps that are necessary based upon the options you wish to execute:

  1. From the navigation bar, click Administration > Account Management > Version Management and select the Switch Firmware tab.
  2. To manually initiate a firmware update:
    1. Click the checkbox for one or more venues, then click Update Now. The Update Now dialog box appears.
    2. Select the checkbox for each venue, click Next, select the desired firmware version, then click Run Update.
      Note:

      In the Switch Firmware tab, an information icon is displayed if switches in a venue run an older firmware version. RUCKUS recommends that you update the venue to the recommended firmware version.

      Selecting the Venues for Switch Update


      Selecting the Switch Firmware to Upgrade


      Note: When selecting the firmware version, you are given options for the recommended release as well as other available versions (including earlier versions for downgrade). Remember that the recommended release may not be the latest available release

      After clicking Run Update, you will see pop-up success messages, and the Status column of the Venues table reflects the update status.

    3. You can click Check Status (found in the Status column of the Venues table) to open the Firmware update status sidebar, which displays details such as the switch name, status of the upgrade, the target firmware, and the time stamp of the last update.
  3. To change the scheduling of automatic firmware updates:
    1. Click the checkbox for one or more venues, then click Change Update Schedule. The Update Schedule dialog box appears.
    2. Select the checkbox for each venue, click Next, select the desired firmware version, select the desired date and time, optionally toggle on the Pre-download the firmware option, then click Save.
      Note: The update time selections are displayed after the date is selected, and are available in two-hour intervals, starting from midnight.
      Note: Enabling the Pre-download the firmware option allows the firmware image file to be downloaded (in the background) to the selected switches six hours prior to the scheduled update time, thereby shortening the time required to complete the firmware update once the scheduled update process begins.
      Selecting Firmware Version to Update Schedule


      After clicking Save, you should see pop-up success messages, and the Scheduling column of the Venues table reflects the new schedule.

    3. You can click View schedule (found in the Scheduling column of the Venues table) to open the Scheduled update sidebar, which displays details such as the switch name, the scheduled date and time, and the target firmware.

      If a venue schedule is the only one available and there are no switch-level schedules, the View schedule link will not be displayed.

  4. To skip a scheduled update:
    1. Click the checkbox for one or more venues that have a scheduled update pending (you will see a date and timeslot in the Next Update Schedule column),, then click Skip Update. The Skip Updates dialog box appears.
    2. Select the checkbox for each venue, click Skip, then click Skip in the Skip This Update? confirmation box.
      Active Skip Update Option
      Skip Update Confirmation

    After confirming the Skip, you should see pop-up success messages, and the Scheduling column of the Venues table reflects the new schedule.

To receive email or SMS notifications regarding initial scheduling of a firmware update, modifications to the firmware update schedule, reminders of upcoming firmware updates, and skipped (canceled) updates, you must ensure that you have your name and contact information provisioned in Administration > Account Management > Notifications. Refer to Adding a Recipient for System Notifications for provisioning instructions.

To view Activity log entries related to all switch firmware update operations, click the icon in the upper-right corner of the UI header, then click the related switch upgrade activity to view the Activity Details. Alternatively, from the navigation bar, click Administration > Timeline > Activities, select Switch in the Product filter drop-down menu, and view all switch-related activities.