Managing Pending AP Assets

You can view your list of purchased Access Points (APs) that are not yet claimed in RUCKUS One. For each AP, you can claim (effectively adding the AP to a venue managed by your account), hide (stopping the AP from appearing in the displayed list), or do nothing (leaving the AP in the list of Pending Assets). The option to hide devices allows you to proactively control the display of purchased RUCKUS devices that you do not plan to manage with RUCKUS One.

Note: Purchased APs initially appear in the Pending Assets list, where they can connect, report their IP address and operational status, and be reviewed before you claim them to a venue. These APs are automatically assigned to a system-created staging venue, which acts as a temporary holding area where devices can connect and report their status before being moved to a user-defined venue.
Note: Adding a device to the staging venue in a RUCKUS One account does not consume a license. A license check is performed only when you claim the device.
Complete the following steps to view, claim, and hide Pending Assets in your RUCKUS One account:
  1. From the navigation bar, select Administration > Account Management > Pending Assets.
    The Pending Assets page is displayed.
  2. On the AP sub-tab, review the following details:
    • Serial #: Displays the unique serial number assigned to the AP.
    • Source: Displays the origin from which the AP record was added, such as Salesforce or Manual import (CSV).
    • Model: Displays the AP model.
    • Ship Date: Displays the date when the AP was shipped.
    • Created Date: Displays the date when the AP entry was created in the system.
    • Claim Status: Displays the current claim state of the AP, such as Ready or Hidden.
    • Connection Status: Displays the current operational state of the AP, such as Requires Attention, In Transient State, Setup Phase, Offline, or Operational.
    • IP Address: Displays the internal IP address assigned to the AP.
    • Ext. IP Address: Displays the external IP address of the AP.
      Note: The Connection Status, IP Address, and Ext. IP Address fields reflect the current connectivity and operational state of the device.

    You can use the Search option to display only the entries matching a specific Serial #, Model, Source, Claim Status, IP Address, or Ext. IP Address. Additionally, you can filter the list by selecting an option from the drop-down menus for Model, Connection Status, and Created Date. The Model drop-down displays the available models configured in the system. The Connection Status options include Requires Attention, In Transient State, Setup Phase, Offline, and Operational. The available date options are Last 24 Hours, Last 7 Days, Last 30 Days, and All Time. Click Clear Filters to remove the applied filters. The Created Date filter then resets to All Time if it was changed to another date option.

    You can customize which fields appear in the AP table by clicking the icon and selecting or deselecting the desired column names. Drag and drop individual column names up or down the list to customize the left‑to‑right column display in the table. Optionally, you can click Reset to default to restore the default subset of columns.

  3. (Optional) Click Import to import APs using a CSV file.
    The Import from file sidebar is displayed.
    1. (Optional) Click Download CSV template to download the CSV import template locally, then edit and save the file on your local device.
      • The CSV file must include the Serial Number. Each serial number must be a 12-digit number, cannot start with 0, and must contain only numbers.
      • The AP Model field is optional.
    2. Drag and drop your local CSV file into the upload area or click Browse to select a CSV file and upload it.
      Note:
      • The system checks the file during upload. Files that do not meet the requirements are not imported.
      • If a device already exists in the system, the imported data may overwrite the existing details for that device.
      • In some cases, a device may be imported even if it does not belong to your account. Such devices may not be claimable.
      After the file is uploaded, the file name is displayed along with a Change File button.
    3. (Optional) Click Change File if you want to remove the uploaded file and select a different CSV file.
    4. Click Start Import.
      The Import from file sidebar closes automatically, and an in-progress toast notification appears at the bottom-right corner of the GUI.
  4. (Optional) Claim one or more devices by clicking the associated checkbox(es) and then clicking Claim Device.
    Note: You can claim up to 10,000 devices at a time. Devices in a failed claim state can be selected and claimed again after the issue is resolved.
    The Claim Device sidebar is displayed.
    Account Management - Pending Assets - AP - Claim Device
    • Select the Venue from the drop-down menu.

      If the venue is not yet defined, you can create a new venue; click Add, complete the fields in the Add Venue sidebar, and click Add. You are then able to select the new venue from the Venue drop-down. Refer to Adding a Venue for information on how to add a new venue.

    • Assign the device(s) to an AP Group. The drop-down contains a default setting that is populated based on whether the selected venue already has an AP Group.

      You may optionally create a new AP Group by clicking Add, completing the fields in the Add AP Group sidebar, and clicking Add to close the sidebar. You may then select the newly added AP Group from the AP Group drop-down. Refer to Adding an AP Group for information on how to add a new AP Group.

    • (Optional) Click the checkbox Use Prefix/Suffix for Device Names and enter the Prefix and Suffix fields.

      The system names the device by placing the prefix at the beginning, the custom name in the middle, and the suffix at the end.

    • (Optional) Click the checkbox Use Serial # as Custom AP Name. The system auto-populates the Custom AP Name, Serial #, and Model; you may optionally define Tags.
    • Click Claim.

      The system validates that sufficient licenses are available. After a successful claim, the device is removed from the Pending Assets list and added to the selected venue. You can view the claimed device on the AP List page; for detailed page content descriptions, refer to AP List Overview.

  5. (Optional) Hide one or more devices by clicking the associated checkbox(es) and then clicking Hide Device.

    The selected devices are no longer displayed in the list, but remain accessible when the Show Hidden Devices checkbox is clicked. Hidden devices are excluded from future refreshes.

  6. (Optional) To view hidden devices, click the Show Hidden Devices checkbox.
  7. (Optional) Click the icon to update the table with the most recent device data. Refreshing retrieves the latest device information from the system, including newly available devices and updated status details. Updated at displays the last page update time and date.
You can view the activities resulting from refreshing the page or claiming a device by navigating to the Administration > Timeline > Activities page. The Activities page displays actions such as device import, refresh, and claim operations. Refer to Activities for more details.