Setting Up a Customer Portal
MSPs with valid licenses can customize their customers' portal for branding and support. Before adding a customer, you must set up the customer's portal.
-
From the navigation bar, click
Settings.
For MSPs that operate in North America, Europe, and other regions, the customer portal must be set for each region.The Settings page is displayed.
Setting Up Customer Portal -
On the
Branding page, enter a desired domain name in the
Custom
Domain field.
Note: The domain name will be followed by .msp.ruckus.cloud. RFC-1035 describes the permitted syntax for the domain.
-
Under Logo,
select either COMMSCOPE RUCKUS logo or My
Logo to customize your branding.
- Click Import Logo to upload a logo with the recommended size of 125x41 pixels, transparent image to highlight the MSPs brand. You can add up to 5 logos for Portal Header, Customer Login, Customer Support Emails, and Alarm Notification Emails.
- After previewing the logos, click Next.
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In the 3rd Party
Portal Providers page, select a preferred portal provider from
the Select Portal Provider, and click
Next.
The Support Links page is displayed.
Setting Support Links -
In the Support Links page,
enter the URLs, specify their behaviors, and click
Next.
If you are an MSP providing support to your customers without involving RUCKUS, you can customize support URLs for contact, open cases, and existing cases.
- For 'Contact Support' link behavior, enter a URL in the Redirect to a custom URL field or click Remove from help menu.
- For 'Open a case' link behavior, enter a URL in the Redirect to a custom URL field or click Remove from help menu.
- For 'My Open cases', enter a URL in the Redirect to a custom URL field or click Remove from help menu.
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In the Contact Info
page, enter the contact number, email address, and website footer:
- Phone: Enter your contact phone number.
- Email: Enter a valid email address.
- Website: Enter your company's website URL.
- Click Create.