Configuring Email Notifications

You can configure email notifications as a Managed Service Provider (MSP) to control how notification messages related to your networks, devices, and tenant activities are delivered. The email notification configuration determines which event types generate email alerts and which recipients receive them. You can also configure incident‑based and IntentAI‑based notification categories, including severity levels, descriptions, and AI‑driven event updates. This configuration allows you to customize the visibility and delivery of system notifications for all recipients associated with the MSP account.

Complete the following steps to configure the email notification option:
  1. Click Manage My Account to go to the tenant portal for your own account.

    You can access Manage My Account from the top right corner of most MSP portal pages.

    The RUCKUS One web interface is displayed.
  2. On the navigation bar, select Administration > Account Management > Notifications.
  3. Click Notifications.
    The Notifications page is displayed with the following fields:
    • Recipient Name: Displays the recipient name.
    • Email Address: Displays the email address of the recipient.
    • Mobile Phone: Displays the mobile phone number of the recipient.
  4. Click Notification Preference to configure the email notification options.
    The Notification Preferences sidebar is displayed.
    Notifications - Notification Preferences
  5. Configure the notification options as needed:
    Note: This configuration applies to all recipients defined for this account.
    • Notification Type: Select the checkboxes for the following items to enable notifications:
      • AP Firmware
      • Switch Firmware
      • RUCKUS Edge Firmware
      • API Changes
      • License Expiration
      • MSP Customer Service Notification
    • Incident and IntentAI:
      • Incident by Severity: Select the required severity levels (P1, P2, P3, P4) by selecting the Email checkboxes.
      • Incident by Description: Select the required incident categories (Connection, Performance, Infrastructure, Security) by selecting the Email checkboxes. You can expand each description using the icon to view sub-items and select the required sub-items in each category.
      • IntentAI: Select Intent status change by selecting the Email checkbox. The AI features, including AI‑Driven RRM and all AIOps recommendations, are available under IntentAI.
    • Click Apply.
  6. (Optional) Click Add Recipient.

    The Add New Recipient dialog box is displayed.

    Complete the following to add a recipient:

    1. Enter the Name of the recipient.
    2. Define at least one of the following:
      • Enter the Email Address.
      • Enter the Mobile Number.
      The toggle switch next to Email Address and Mobile Number is enabled automatically when values are entered. You can toggle the switch off to disable these values.
    3. Click Save.
  7. Select the checkbox next to the recipient name to display and access the following options:
    • Edit
    • Delete
  8. (Optional) Click Edit to modify the recipient information.
    The Edit Recipient dialog box is displayed. Update the following fields as necessary and then click Save:
    • Name
    • Email Address
    • Mobile Number

      Toggle the switch on or off next to Email Address and Mobile Number to include or remove these details.

  9. (Optional) Click Delete to delete a recipient's information.
    A confirmation dialog is displayed. Review the information and click Delete.