You can view the MSP customers associated with your RUCKUS One account.

1. On the navigation bar, select My Customers > MSP Customers.
   The MSP Customers page is displayed.

   

2. On the MSP Customers page, you can review the list of existing customers.
   The page displays the following information:

   • Customers: Displays the name of the customer.

     For active customers, the name appears as a hyperlink that you can click to open the RUCKUS One customer portal. For inactive customers, the name is shown as plain text and the MSP cannot open the customer account (the link is disabled).

   • Service Mode: Displays the service mode for the MSP customer (Trial, Extended Trial, Paid, Paid in Grace Period, or Paid Grace Expired).
   • Service Status: Displays the service status of the customer.
   • Address: Displays the address of the customer.
   • MSP Admin Count: Displays the number of MSP administrators and privilege groups assigned to the customer. Click the number in the MSP Admin Count column to view information about the MSP administrator and associated privilege groups.
   • Customer Admin Count: Displays the number of customer administrators.
   • Alarm Count: Displays the number of active alarms.
   • Integrator Count: Displays the number of Integrators assigned to the customer. Click the number in the Integrator Count column to view information about each Integrator. Refer to Assigning Multiple Integrators to MSP Customers.
   • Installer Count: Displays the number of Installers assigned to the customer. Click the number in the Installer Count column to view information about each Installer. Refer to Assigning Multiple Installers to MSP Customers.
   • Tags: Displays tags for each end customer as a hyperlink. Clicking the hyperlink opens the Manage Tags sidebar where you can assign or remove tag.
   • Used Licenses: Displays the number of licenses currently in use.
   • Assigned Licenses: Displays the number of assigned licenses.
   • Device Subscriptions Utilization: Displays the percentage of device subscription utilization.
   • Service Tier: Displays the customer’s RUCKUS One subscription level: Professional or Essentials.
   • Service Created: Displays the date from which the account is active.
   • Service Expires: Displays color-coded text to indicate whether the service is active (black), approaching expiration (orange), or already expired (red).
   • Tenant ID: Displays the unique identifier for the customer's RUCKUS One account.
   You can customize which fields appear in the MSP Customers table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to have the default subset of columns appear in the MSP Customers table.
   You can use the Search option to display only the table entries matching the specified Customers, Address, Tags, or Tenant ID; enter a minimum of two characters. Additionally, you can filter the list of MSP customers by selecting one of the options from the drop-down menu of the Service Status, and Service Expiration Date fields. The service statuses include All, Active, and Inactive. The service expiration date options are All, Expired, Non-Expired, services expiring within 30, 60, or 90 days, and services that expired in the last 30, 60, or 90 days.

   The service mode options are All Service Modes, Trial, Extended Trial, Paid, Paid in Grace Period, or Paid Grace Expired. The table updates automatically to display customers that match the selected option.

   You can sort the list of users by attribute; simply click the desired column header to reorder the list.
3. Click a customer name in the Customer column to open the tenant portal dashboard in RUCKUS One, where you can manage and monitor the customer's network.
   When you select a checkbox next to a customer in the list, the following options appear:

   • Edit: Modify customer information. Refer to Editing an End Customer.
   • Assign MSP Administrators: Assign MSP administrators and privilege groups to the selected customer. You can assign an existing MSP administrator to multiple customers and privilege groups. Refer to Assigning MSP Administrators to Multiple End Customers.
   • Schedule Firmware Update: Schedule a firmware update for the customer’s access points (APs). Refer to Scheduling Firmware Update.
   • Resend Invitation Email: Resend an invitation email to an administrator. Refer to Resending a Customer Invitation Email.
   • Deactivate: Deactivate the customer account. Refer to Deactivating an MSP End Customer.
     Note: The Deactivate option appears only for customers with an Active status.
   • Reactivate: Restore a customer account that has been deactivated. Refer to Reactivating an MSP End Customer.
     Note: The Reactivate option appears only after a customer with an Active status has been deactivated.
   • Manage Tags: Click the checkbox alongside the customer name and click Manage Tags.

     The Manage Tags sidebar is displayed.

     Add tags by typing in the Tags field.

     Note: You can add up to 20 tags per End Customer, and each tag must begin with an alphabet, be no longer than 60 characters, use only letters (A–Z, a–z), numbers (0–9), or the special characters (such as -, #, :, ., $, *, and _) and cannot contain spaces.
   • Delete: Delete the customer account. Refer to Deleting an End Customer.
4. (Optional) In the upper-right corner, you can click Manage My Account to go to the tenant portal for your own RUCKUS One account.
5. (Optional) In the upper-right corner, you can click Add Customer to add a new end customer. Refer to Adding an End Customer.