Viewing MSP Customers

You can view the MSP customers associated with your RUCKUS One account.

Complete the following steps to view the MSP customers.
  1. On the navigation bar, click My Customers > MSP Customers .
    The MSP Customers page is displayed.
    Viewing MSP Customers
  2. Review the MSP customers information.
    The MSP Customer page displays the following columns:
    • Customers: Displays the name of the customers.
    • Status: Displays the status of the customer.
    • Address: Displays the address of the customer.
    • Alarm Count: Displays the number of active alarms.
    • MSP Admin Count: Displays the total number of MSP administrators and associated privilege groups.
    • Customer Admin Count: Displays the number of customer administrators.
    • Integrator Count: Displays the number of Integrators.
    • Installer Count: Displays the number of Installers.
    • Installed Devices: Displays the number of installed devices.
    • Assigned Devices Subscription: Displays the number of device subscription assigned.
    • Device Subscription Utilization: Displays the number of device subscription utilization.
    • Active From: The date from which the account is active.
    • Service Expires on: The date on which the service for the customer will expire.
    • Tenant ID: Displays the tenant ID.
  3. Click a customer name in the Customer column to go to the tenant portal and manage and monitor the network.
    Select the check box for a specific customer, the following options are displayed:
    • Edit: Opens the Edit Customer dialog box to modify the customer information.
    • Assign MSP Administrators: Assigns MSP administrators and privilege groups for the selected customers. You can assign an existing MSP administrator to multiple customers and privilege groups.
    • Schedule Firmware Update: Schedules AP firmware update.
    • Resend Invitation Email: Resends an email invitation to the customer.
    • Deactivate: Deactivates the customer.
    • Delete: Deletes the customer.
  4. (Optional) In the Integrator Count column, click the number corresponding to an MSP customer to access the Manage Integrator page.
    Assigning Multiple Integrators
  5. Select one or more Integrators and click Save.
    You can select multiple Integrators by clicking multiple check boxes under the Name column.
  6. (Optional) In the Installer Count column, click the number corresponding to an MSP customer to access the Manage Installer page.
  7. Select one or more Installers and click Save.
    You can select multiple Installers by clicking the check boxes under the Name column.

You can customize which fields must appear in the MSP Customers table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to have all columns appear in the MSP Customers table.

You can search the list of existing MSP customers by entering a complete or partial MSP customer name in the search field; all matching MSP customers are displayed.

You can filter the list of MSP customers by selecting one of the options from the drop down menu of the Service Status and Service Date fields. The service statuses include All , Active, Inactive, and Trial. The service date options are All, Expired, Non-Expired, those expiring in 30 to 90 days, and those that have already expired in the last 30 to 90 days.