Configuring Privacy Settings

An MSP Prime Admin may change the default privacy settings that are applied to all the MSP Customers, Tech Partners, and HSP Brand Property tenant accounts.

Note: Only administrators with the Prime Admin role can modify the privacy settings at the MSP tenant account level.
Complete the following steps to configure privacy settings that will be applied to all accounts under your MSP account purview.
  1. Using your MSP credentials, log in to RUCKUS One MSP portal.
    The My Customers > MSP Customers page is displayed.
    MSP Customers Page
  2. In the upper-right corner of the page, click Manage My Account.
    The GUI refreshes, displaying information for your MSP tenant account.
    RUCKUS One Web Interface
  3. Go to the MSP administration settings. On the navigation bar, select Administration > Account Management > Privacy.
    The Privacy tab is displayed.
    Privacy Tab
  4. By default, the Enable application-recognition and control option is enabled at the MSP account level for all the MSP tenant accounts. This setting can be disabled if needed.
    Note: A Prime Admin from the MSP administration settings can enable or disable the application recognition and control (ARC) privacy option for all the MSP tenant types. For a non-Prime Admin, the Enable application-recognition and control option is disabled and greyed out.

    The ARC setting, whether enabled or disabled, applies to any newly added MSP tenant accounts and the new WLANs they create. The existing MSP tenants and WLANs will retain their current ARC settings.

    Note: Only Prime Admins and Administrators are allowed to override the default setting (per tenant or network) when adding or editing MSP Customers, Tech Partners, and HSP Brand Property tenant accounts from the RUCKUS One MSP portal.
    ARC Privacy Setting