A LAN service provider (LSP) can choose the required configuration template and apply it to one or more end customers (EC) assigned to the MSP tenant.

1. On the navigation bar, select Templates.
   The Configuration Templates page is displayed, defaulting to the Template List tab.
2. Select the checkbox for one or more configuration templates.
   Note:

   • You can apply multiple templates at the same time.
   • Venue Templates cannot be applied together. If you select more than one Venue Template, the Apply Template option is disabled.
   • The Apply Template action is not supported for certain templates. If any unsupported template is selected, the Apply Template action is disabled.
   • Each template can be applied up to a maximum of 2,500 times. If a selected template has already reached this limit, the template cannot be applied.
   • A template that is already applied to the selected customer is automatically skipped.
   • When multiple templates are selected, they are applied one after another.
3. Click Apply Template.
   The Apply Templates - Customers sidebar is displayed.

   

   The Apply Templates - Customers sidebar displays the following details:

   • Customers: Displays the customer names.
   • Status: Displays the status of the customer account (Active, Inactive, or Trial).
   • Address: Displays the customer’s registered address.
   • Customer Tags: Displays the tags associated with the customer.
   • Venue Override Value: Displays the configured venue override name with an icon. If no value is configured, the field is displayed as empty.

   You can use the Search option to display only the table entries matching the specified Customers or Customer Tags; enter a minimum of two characters. You can customize which fields appear in the table by clicking the icon and selecting or deselecting the desired column names. Optionally, you can click Reset to default to restore the default subset of columns.

   Click Clear Filters to reset the filters.

   You can sort the list by clicking the associated column header.

4. Select one or more customers from the list.
5. (Optional) Click Override Template.
   Note: The Override Template option is supported only for Venue templates.
   The Override Venue Template dialog box is displayed.

   

   • Enter or update the required details in the Override Venue Template dialog box:
     • Venue Name: Displays the current venue name. Enter or update the venue name as needed. Type the $ character to view available variables, such as ${EC.NAME}.

       When the template is applied, any variable entered is replaced with the customer account name. If no customer has been selected yet, the variable remains visible as typed until the confirmation stage.

     • (Optional) Description: Displays an empty or existing description. Enter or update the description. Type the $ character to view and insert available variables, such as ${EC.NAME}.

       When the template is applied, any variable entered is replaced with the customer account name. If no customer has been selected yet, the variable remains visible as typed until the confirmation stage.

     • Address: Displays the existing address for the venue. Enter a new address or update the current address, including street, city, and country details.
       • Select Use address from customer to replace the displayed address with the address stored in the customer account. This ensures that the customer’s address is applied. The map updates automatically to reflect the entered or selected address.
         Note: Variables cannot be typed in the Address field. Only the Use address from customer option supports automatic address substitution.
     • Wi-Fi Country Code: This field is read-only. The country code can be added only when creating a Venue Template. Refer to the RUCKUS One User Guide for configuration details related to adding a venue.

       The Wi-Fi country code defines the Wi-Fi channels and power levels available for access points at the venue. In most cases, it matches the venue’s location and does not need to be changed.

   • Click Override to save the override configuration for the selected customer(s).

     The Venue Override Value column displays the venue name.

     Hover over the icon to view the final values that will be applied for each customer.

6. Click Next to proceed to the confirmation screen of the Apply Templates - Customers sidebar.

   The Apply Templates - Customers page displays the Selected Customers, the Venue Override Value for each customer, and the Selected Templates.

   Hovering over the shows the final values that will be applied after variable substitution. If variables were entered in fields such as Venue Name, Description, or Address, these fields appear with the customer‑specific values in the confirmation preview.

   Note: When configuration templates are applied, all settings in the selected templates replace the existing settings at the venue level. Ensure that the access points are running a firmware version compatible with the template, and update the firmware if necessary.
7. Click Apply Template.
   The selected templates are applied to the selected customers, and any overridden values update the corresponding settings in the associated venues.