Incident analytics offers a
comprehensive solution to address service incident occurrences in the venue. For any given
incident, you can view the severity, client impact, root cause, and recommendations, as well
as the events, anomalies, data, or problems that were used to identify the
incident.
Complete the following steps to view
the incident occurrence in a venue.
On the navigation bar, click
Venues.
The Venues page is displayed.
Click Venue
Name > AI
Analytics to check for incidents.
By default, the Incidents page is displayed.
The Incidents tab for the venue displays the total
number of incidents and further slices the details to list the number of
incidents by severity. Additionally, a small capsule is displayed next to
the total number of incidents indicating the difference in value compared to
the previous time period indicating positive or negative change with respect
to the metrics. If the values improved compared to previous time period, the
capsule is displayed green and colored red if current values were lower than
the previous one.
For
more information on the Incidents such as Incident Details, Insights,
attributes in the incidents list table, network impact, and recommended
actions, refer to Incidents Page.