You can view details about the APs and AP groups assigned to a specific venue.

1. On the navigation bar, select Venues.
   The Venues page is displayed.
2. Click the number displayed in the Wi‑Fi APs column. Alternatively, click a venue name and then click the Devices tab.
   The Wi-Fi page is displayed. The Wi-Fi tab provides access to the Device List (default), Mesh, Report View, and AP Group List views. By default, the Device List view is displayed.

   

   The warning banner with the icon indicates that one or more APs are incompatible with Wi‑Fi features configured for the venue. Refer to the AP datasheets at https://www.ruckusnetworks.com/products/wireless-access-points/.
3. (Optional) Click See details if a compatibility warning banner appears.
   The Incompatibility Details sidebar displays incompatible features, the number of incompatible APs, and the minimum AP firmware versions required to support those features.

   Note: For APs running firmware versions earlier than 7.2.1, the sidebar can display PoE Impact Report as an incompatible feature and the minimum required AP firmware version.

   • Hover your cursor over the Incompatible APs count to view the list of incompatible APs.
   • Hover your cursor over a firmware version in Min. Required Versions to view the AP model families that support the feature.
   • Select the check box for a specific feature. The Update Version Now and Schedule version update options appear only if a new AP firmware version is available for the AP model supporting the selected feature.

     

     • Select Update Version Now to immediately update the AP firmware.
     • Select Schedule version update to update the AP firmware at a later time.

   Note: If you disable or enable a feature that depends on AP compatibility, RUCKUS One automatically checks AP compatibility as part of the venue or network configuration update. Click the icon in the upper-right corner of the UI header, and then click the related network or venue settings activity to view the Activity Details. From Activity Details, you can perform the following actions:

   • View the status of the resulting AP compatibility check.
   • Click See incompatible report to view a list of incompatible APs. To access the report, click Activities in the upper-right corner of the screen, click the event related to network activity, and then click See incompatible report.
4. (Optional) Review APs assigned to the venue from the Device List view.
   The Device List view displays the following information about each AP assigned to the venue:

   • AP Name: Displays the name of the AP. Click the AP name to view more information about the AP.
   • Status: Displays the status of the AP. For example, if the AP is powered on and is providing wireless service to clients, a green check mark appears next to the word Operational.
   • Model: Displays the model number of the AP.
   • IP Address: Displays the IP address of the AP.
   • MAC Address: Displays the MAC address of the AP.
   • Venue: Displays the name of the venue.
   • Switch: Displays the name of the switch.
   • Mesh Role: Displays the role of the AP within the mesh network.
   • Clients: Displays the number of clients currently associated with the AP. To view more information about the associated clients, click the client count number.
   • AP Group: Displays the name of the AP group.
   • RF Channel: Displays the 2.4 GHz, 5 GHz, and 6 GHz channels.
   • TX Power: Displays the transmitter’s peak or average power output, measured over a defined time interval. This value indicates the strength of the transmitted signal.
     Note: TX Power is available only on access points running firmware version 7.1.1 or later.
   • Up Time: Displays the duration for which the AP has been running without interruption.
   • Tags: Displays the tags associated with the AP.
   • Serial Number: Displays the AP serial number.
   • Version: Displays the AP version number.
   • PoE Port: Displays the PoE port speed.
   • Secure Boot: Displays whether secure boot is enabled or disabled on the AP. If enabled, a check mark is displayed; otherwise, the field appears blank.
   • Management VLAN: Displays the AP management VLAN ID.
   • AFC Status: Displays the AFC status (Passed or Failed).
   • AFC Power State: Displays the AFC power state (Standard or Low).
   • Feature Compatibility: Displays the AP compatibility with Wi‑Fi features in this venue (Partially incompatible, Fully compatible, or Unknown). You can click Partially incompatible to view incompatibility details such as the AP model, current AP firmware version, incompatible features, and the minimum required AP firmware version.

   You can customize which columns appear in the table by clicking the icon and selecting or deselecting the desired column names. Drag and drop individual column names up or down the list to customize the left‑to‑right column display in the table. Optionally, click Reset to default to display the default set of columns.

   You can use the Search option to display only the table entries that match the specified criteria. Select General to search using AP Name, Model, IPv4 Address, MAC Address, Tags, Serial Number, or External IP Address; enter a minimum of two characters.

   Select MAC to search using a MAC address. You can enter the MAC address in commonly used formats, including colon-separated (for example, 00:1A:2B:3C:4D:5E), hyphen-separated (for example, 00-1A-2B-3C-4D-5E), dot-separated (for example, 001A.2B3C.4D5E), and continuous hexadecimal (for example, 001A2B3C4D5E) formats. RUCKUS One automatically processes the entered MAC address and performs the search without requiring you to reformat the value. The search field preserves the format in which the MAC address was entered.

   Additionally, you can filter the list by selecting one of the options from the Status, AP Group, Feature Compatibility, and Group By drop-down lists. The status options are Requires Attention, Transient Issue, In Setup Phase, Offline, and Operational. The AP Group option lists the available AP groups configured in your account. The Group By options are Status, Model, and AP Group. When you group the AP list by Status, Model, or AP Group, the list organizes devices into summarized clusters, allowing you to quickly see how many APs belong to each group and view their associated incidents, connected clients, and network activity at a glance.

5. (Optional) Select the checkbox alongside the name of the AP to display and access the following options:
   • Edit: Allows you to edit AP details.
   • CLI Session: Allows you to access the AP command-line interface (CLI). This option is available only when the AP status is Operational, Firmware update failed, or Configuration update failed.
   • Delete: Allows you to delete the AP. When deleting an AP, type Delete to confirm the action, and then choose one of the following options:
     • Factory reset to Cloud ready: Removes the existing configuration and prepares the AP to reconnect to the cloud.
     • Factory reset to standalone firmware: Removes the existing configuration and prepares the AP to operate in standalone mode.
   • Reboot: Allows you to reboot one or more selected APs. All selected APs must be in Operational status.

     When you initiate a reboot, a confirmation dialog is displayed indicating that rebooting the AP disconnects all connected clients. Click Reboot to continue or Cancel to close the dialog.

   • Replace: Allows you to replace an AP with another AP of the same model. Complete the following steps to replace the AP.
     Note: Only a single AP can be replaced at a time, and the replacement AP must be the same model as the original AP.
     • Click Replace.

       The Replace sidebar is displayed.

     • Verify the Model information.
     • Enter the Serial Number of the replacement AP.
     • Click Replace to initiate the replacement process.
   • Download Log: Allows you to download AP support logs for troubleshooting purposes. This option is available only when the AP status is Operational or Configuration update failed.
   • Change Venue: Allows you to move one or more selected APs to another venue. All selected APs must have the Mesh Role set to Disabled. Complete the following steps to change the venue:
     • Select a target venue from the Target Venue drop-down list.
       Note: The target venue list includes only venues with the same country code as the selected APs.
       Note: Due to firmware version or configuration differences, selected APs may reboot after the venue change is applied.
     • (Optional) Click Add to create a new venue. Refer to Adding a Venue for more information.
     • Click Apply to move the selected APs to the specified venue.
6. (Optional) Click Add AP to add an AP to the venue. For more information on adding an AP, refer to Adding an AP.
7. (Optional) Click Add AP Group to add an AP group. For more information on adding a group, refer to Adding an AP Group.
   Note: This option appears on both Device List and AP Group List.
8. (Optional) Click Import APs to import APs. For more information on adding APs in bulk, refer to Adding APs in Bulk.
9. (Optional) Click the icon to reload the latest AP information. When the Auto Refresh toggle is enabled, the table refreshes automatically at regular intervals, ensuring that the displayed data remains current without requiring manual updates.
   Note: This option appears on both Device List and AP Group List.
10. (Optional) Click the icon to export the AP list data.
11. (Optional) Click the Report View icon to view AP reporting information for the venue.
    The Report View displays the following information about APs assigned to the venue:

    • Current AP Status: Displays the total AP count and the number of APs that are currently Online and Offline.
    • AP Availability: Displays AP availability statistics, including Always Online and Ever Offline AP counts for the selected time range.
    • Total APs: Displays the total AP count in the venue.
    • APs Online: Displays the total online AP count in the venue.
    • APs Offline: Displays the total offline AP count in the venue.
    • Top APs by Offline Duration: Displays the graph of top offline APs by offline duration in the venue.
    • APs by Offline Duration: Displays the graph of offline APs by offline duration in the venue.
    • AP Count Trend: Displays the number of APs deployed over time. The graph displays Total APs, Online APs, and Offline APs.
    • AP Status: Displays the status of the AP.
    • AP Status Trend: Displays the status trend of the AP.
    • Top AP Models: Displays the graph of the most deployed AP models in the venue.
    • Top AP Models Over Time: Displays the graph of top AP models over time.
    • Top AP Software Versions: Displays the graph of AP software versions deployed in the venue.
    • Top AP Software Versions Over Time: Displays the graph of top AP software versions over time.
    • Top AP Reboot Reasons: Displays the list of top AP reboot reasons.
    • Top AP Reboot Reasons Over Time: Displays the list of top AP reboot reasons over time.
    • Top APs by Reboot Count: Displays the APs with the highest reboot counts.
    • Top APs by Reboot Count Over Time: Displays the reboot count trend for APs over time.
    • AP Details for Online/Offline Status: Displays AP details in a table format, including AP Name, AP MAC Address, AP Internal IP Address, AP Location, AP Model, and Connection Status.

    Note: Some report widgets provide Graph and Table views. Click Graph or Table to switch between the available views.

    Note: Some trend widgets also provide All and Inv options to change the displayed dataset.
12. (Optional) Click the Mesh icon to view APs that are part of a Mesh topology.
    The Mesh topology table displays all APs that are part of a Mesh topology. APs in venues that are not configured to support Mesh are not listed. An expand icon appears next to the root AP names.

    Note: If a venue is configured to support Mesh but does not contain any Mesh APs, the Mesh view is displayed, but no Mesh APs are listed.

    • Click the expand icon to view the Mesh APs connected to the root AP. Click the expand icon for a Mesh AP to view its properties.

      

13. (Optional) Click the AP Group List icon to view AP groups assigned to the venue.
    The AP Group List page displays the following information:

    • AP Group: Displays the name of the AP group. To view more information about the AP group, click the AP Group name.
    • Members: Indicates the number of members in the AP group. Hover your cursor over the number to display a list of the member AP names. Click the number to access details on the APs page for the specified AP group.
    • Networks: Indicates the number of networks with which the AP group is associated. Hover your cursor over the number to display a list of the network names. Click the number to access details on the Networks page for the specified AP group.
    • Incidents: Indicates the number of incidents that have occurred in the AP group during the specified time period. Click the number to access details on the Incidents page for the specified AP group.
    • Clients: Displays the number of clients currently associated with the AP group.

    

    You can customize which columns appear in the table by clicking the icon and selecting or deselecting the desired column names. Drag and drop individual column names up or down the list to customize the left-to-right column display in the table. Optionally, click Reset to default to display the default set of columns in the table.

    You can use the Search option to display only the table entries matching the specified AP Group name; enter a minimum of two characters.