Contact Information, Resources, and Conventions
Contacting RUCKUS Customer Services and Support
Document Feedback
RUCKUS Product Documentation Resources
Online Training Resources
Document Conventions
Command Syntax Conventions
About This Guide
Document Overview
New in This Release
Getting Started
Before You Begin
Supported Software and Hardware
Signing Up for RUCKUS One
Logging In to the RUCKUS One Portal
Navigating the RUCKUS One Portal
Getting to Know the Dashboard
User Profile
Changing Your Password
Logging Out of the RUCKUS One Portal
AI Assurance
AI Analytics
Incidents Page
Incident Details
AI-Driven Cloud RRM Overview
AI-Driven RRM
Recommendation Details
AI Operations
AI Operations Recommendation Details
Network Assurance
Health Page
Service Validation
Service Validation Test Report
Configuration Change
Video Call QoE
Video Call QoE Test Report
Working With Venues
Venues Overview
Adding a Venue
Viewing Existing Venues
Feature Compatibility
Accessing the Mesh Topology of a Venue
Working with Floor Plans
Importing a Floor Plan
Placing a Networking Device to a Floor Plan
Searching Unplaced Devices in a Venue
Deleting a Floor Plan
Viewing Venue Information
Monitoring Devices from a Venue Topology Map
Topology Map in Venues
Viewing Clients Connected to a Venue
Incidents Analytics of a Venue
Health Analytics of a Venue
Viewing APs and AP Groups Assigned to a Venue
Viewing the Ports
Venue Details: Switch
Venue Details: Wi-Fi
Viewing Switches Assigned to a Venue
Viewing Networks Configured for a Venue
Viewing Services in a Venue
Viewing Client Isolation AllowList in a Venue
Viewing the DHCP Service Status in a Venue
Configuring mDNS Proxy Service in a Venue
Viewing Rogue APs in a Venue
Viewing Events that have Occurred in a Venue
Viewing Activities in a Venue
Viewing Events in a Venue
Viewing the Configuration Profile Configured for a Venue
Viewing Routed Interfaces
Viewing the Configuration History of a Venue
Configuring Syslog Server for a Switch Venue
External Antenna Settings
Managing DHCP Service
Wi-Fi Settings
Wi-Fi Settings
Radio Settings
Networking Settings
Security Settings
Network Controls Settings
Advanced Settings
Switch Settings
Switch Settings: General
Switch Settings: AAA
Switch Settings: Configuration History
Switch Settings: Routed Interafces
Creating a Property Management and Property Unit
Editing or Deleting a Property Management and Property Unit
Editing a Venue
Viewing DHCP Lease
Viewing Switch Reports
Viewing Switch Activities
Viewing DHCP Pool
Viewing Switch Timeline
Viewing Switch Activities
Viewing Switch Events
Deleting a Venue
Managing Network Devices: APs
AP Overview
Adding an AP
AP Statuses
Adding APs in Bulk
Viewing All APs
Editing an AP
General Settings
Customizing the Radio Settings of an AP
Customizing Client Admission Control Settings of an AP
Customizing External Antenna Settings of an AP
Customizing the IP Settings and the LAN Port Settings of an AP
Customizing AP Mesh Settings
Configuring Directed Multicast
Setting mDNS Proxy for an AP
Customizing the AP SNMP
Customizing the AP LED and BSS Coloring Settings
Viewing the Mesh Role
Viewing AP Details
Viewing AP Properties
Viewing Wi-Fi Clients Associated with an AP
Incidents Analytics Associated with an AP
Viewing Networks Configured on an AP
Viewing AP Reports
Viewing Events That Have Occurred on the Access Point
Viewing Activities on the Access Point
Viewing Events That Have Occurred on the Access Point
Viewing RF Neighbors
Viewing LLDP Neighbors
Deleting an AP from RUCKUS One and/or Resetting AP to Factory Default
Rebooting an AP
Troubleshooting AP Connectivity
Viewing Events That Have Occurred on the Access Point
Detecting Low Power Supply in APs
AP Group Overview
Adding an AP Group
Editing an AP Group
Viewing All AP Groups
Viewing the AP Group List
Viewing APs That Are Members of the AP Group
Viewing Networks Associated with an AP Group
Deleting an AP Group
RUCKUS One AP Cloud Discovery
Network Requirements
Cloud Discovery
LED Status During Cloud Discovery
Managing Network Devices: Switches
Adding a Switch
Adding Switches in Bulk
Adding a Stack
Editing a Switch
Editing a Switch Stack
Viewing More Details
Viewing the Switch List
Viewing the Switch Panel
Setting the RUCKUS ICX Switch Port LEDs to Blink
RUCKUS ICX Switch Port LEDs
Resetting a PoE Switch Port Using Power Cycling
Power Cycle a Switch Port by PoE
Viewing Switch Clients
Viewing Switch Client Details
Viewing Routed Interfaces
Viewing Ports
Viewing VLANs
Viewing ACLs
Editing a Port
Viewing Switch Status
Viewing Switch Incidents
Viewing Switch Timeline
Viewing DHCP Pool
Managing a LAG
Adding, Editing, or Deleting a LAG
Viewing DHCP Lease
Viewing Switch Reports
Configuration Management
Backing up Configuration
Viewing Configuration
Comparing Configurations
Restoring a Backed up Configuration
Configuration History
Troubleshooting a Switch Connection
Viewing Routing Table of a Switch
Starting CLI Session
Stacking Switches
Matching Admin Password to Venue
Rebooting a Switch
Deleting a Switch
Switch Configuration
Adding a Configuration Profile
Adding or Editing VLANs
Adding or Editing a Switch Model
Adding an ACL
Adding a Standard Rule
Adding an Extended Rule
Editing a Switch Configuration Profile
Editing Ports
Deleting a Switch Configuration Profile
Adding a CLI Profile
Editing a CLI Profile
Adding Regular Profile
Editing a Regular Profile
On-Demand CLI Configuration
Editing a Port
Adding VLAN Interfaces (VEs)
Editing a VE Port
Adding, Editing, or Deleting a LAG
Managing a LAG
Managing Wi-Fi Networks
Supported Network Types and Security Protocols
Wireless Networks Overview
Creating a Network That Uses a Pre-Shared Key
Creating a Network That Uses a Dynamic Pre-Shared Key
Creating a Network That Uses an Enterprise AAA Server
Creating a Network That Uses a Captive Portal with Click-Through
Creating a Network That Uses a Captive Portal with Self Sign In
Allowing Sign-In Using Google
Allowing Sign-In Using Facebook
Allowing Sign-In Using LinkedIn
Allowing Sign-In Using X (Twitter)
Creating a Network That Uses a Cloudpath Captive Portal
Creating a Network That Uses a Captive Portal with Host Approval
Creating a Network That Uses a Captive Portal with a Guest Pass
Creating a Network That Uses a Third-Party Captive Portal (WISPr Feature)
Creating an Open Network
Viewing Existing Networks
Viewing Network Details
Viewing APs that are Providing a Network
Viewing Venues That Are Advertising a Network
Viewing Events That Have Occurred on a Network
Editing a Network
Additional Network Settings
Cloning a Network
Deleting a Network
Services
Viewing My Services
Viewing the Services Catalog
Adding mDNS Proxy Service
Editing mDNS Proxy Service
Viewing the mDNS Proxy Service
Adding a DHCP Service Profile for Wi-Fi
Editing a DHCP Service Profile for Wi-Fi
Viewing the DHCP Configuration for Wi-Fi Service
Understanding Wi-Fi Calling
Adding the Wi-Fi Calling Service
Viewing Wi-Fi Calling Service
Viewing Wi-Fi Calling Service
DPSK Service Overview
Adding a DPSK Service
Editing DPSK Services
Viewing the DPSK Service
DPSK Passphrase Management
Adding a Guest Portal Service
Editing a Guest Portal Service
Viewing Guest Portals
Viewing Portal Details
Viewing Resident Portals
Creating a Resident Portals
Editing or Deleting a Resident Portal
Viewing Resident Portal Web Page
Policies
Policies and Profiles
Radius Server Profile Details
Creating a Radius Server Profile
Editing or Deleting the Radius Server Profile
Access Control Policy Details
Creating an Access Control Policy
Editing or Deleting the Access Control Policy
Client Isolation Profile Details
Creating a Client Isolation Profile
Editing or Deleting the Client Isolation Profile
MAC Registration Lists Details
Adding MAC Registration Lists
Editing or Deleting the MAC Registration Lists
Rogue AP Detection Policy Details
Creating a Rogue AP Detection Policy
Editing or Deleting the Rogue AP Detection Policy
Syslog Server Profile Details
Creating a Syslog Server Policy
Editing or Deleting the Syslog Server Policy
Creating a VLAN Pool
VLAN Pool Details
Editing or Deleting the VLAN Pool Policy
SNMP Agent Profile
Creating an SNMP Agent Profile
Editing or Deleting the SNMP Agent Profile
Tunnel Profile
Creating a Tunnel Profile
Editing or Deleting the Tunnel Profile
Adaptive Policy Details
Creating an Adaptive Policy
Editing or Deleting the Adaptive Policy
Business Insights
Data Studio
Data Studio
Dataset Filters
Reports
Reports Overview Dashboard
Access Points Report
Airtime Utilization Report
Applications Report
Switches Report
Wired Report
Wireless Report
Wireless Clients Report
WLAN Report
Managing Clients and Guests Users
Managing Clients
Viewing Client Details
Viewing Wi-Fi Clients
Filtering Associated Clients
Viewing Wi-Fi Clients Details
Viewing Events in a Wi-Fi Client
Viewing Wi-Fi Client Session
Troubleshooting Wireless Clients
Performing Client Connectivity Diagnostics
Disconnecting a Client
Exporting Client Details
Viewing Switches
Viewing Switch Details
Managing Guests
Viewing Guest Passes
Adding a Guest Pass
Adding a Guest Pass Network
Importing Guest Accounts in Bulk
Viewing Guest User Details
Generating a New Guest User Password
Downloading Guest Information
Disabling a Guest User
Deleting a Guest User
Managing Identity Groups
Adding an Identity Group
Editing an Identity Group
Exporting Identity Groups into a CSV File
Deleting an Identity Group
Managing an Identity
Adding an Identity
Adding a Device to an Identity
Importing Identities from a CSV File
Exporting Identities into a CSV File
Editing an Identity
Deleting an Identity
Managing DPSK User Details
Adding a Passphrase for a DPSK User
Importing DSPK Passphrases From a CSV file
Exporting DPSK User Credentials
Adding a DPSK Network
WLAN-Specific Guest Management
Managing Guest Users
Monitoring Events
Events Monitoring Overview
Understanding Events
Event Severity Levels
Event Types
Event List
Viewing Events
Performing Administrative Tasks
Performing Administrative Tasks
Timeline
Viewing Activities
Viewing Events
Event Types
Event List
Exporting Events or Scheduling Event Export
Viewing Administrative Logs
Setting up Your Account
Enabling the RUCKUS Support Option
Enabling or Disabling RUCKUS One Beta Features
Enabling Multi-Factor Authentication and Viewing Audit Events
Generating Application Token
Configuring SAML SSO with Azure AD
Enabling SSO with a Third-Party Provider
Setting Up RUCKUS One Login Access for SSO Admin Group Users
Viewing Administrators
Understanding Administrator Roles
Adding an Administrator
Editing or Deleting an Administrator
Inviting a RUCKUS Partner to Manage Your Account
Adding a DPSK Manager
Configuring Notification Settings
Adding a Recipient for System Notifications
Configuring AI Notifications
Subscriptions
Version Management
Creating Webhooks
ZoneDirector Migration
ZoneDirector Migration
Deleting ZoneDirector Migration History
Backing Up a ZoneDirector Configuration
Migrating APs From ZoneDirector to RUCKUS One
Migration of ZoneDirector AP Radio and Channel Configuration to RUCKUS One
Viewing the Migrated ZoneDirector Radio and Channel Configuration
Channel Mode
Channel Optimization
Subscription Life Cycle
RUCKUS One Subscriptions
Completing the Setup
Verifying Wireless Clients Can Connect to the Internet
Associating a Windows 10 Client with an AP
Associating a Mac OS X Client with an AP
Security from Ground to Cloud
Security from Ground to Cloud
Reporting an Issue
Troubleshooting Basic Issues
Login Issues: Networking Devices
AP Not Advertising SSID
AP LED Behavior
Firewall Ports to Open for RUCKUS One